Some of my earlier blogs Crtl+ C / Ctrl + V mode

Relationships

To tell you one of my experiences that I had on one of the railways booking counters……….As the inquiry clerk pointed me out, a machine which would answer my queries I had to stand before the big square machine with a screen of bright colors made dull …or may be the screen was actually waning off…or was it the very thought of using it triggered me off…….

Whatever it was I had to be brave enough to face that…But what took me off my feet was I could not figure out how to use it… little due to the tension of the queue behind me with frustrated faces …some due to the fact that all the text giving directions was erased due to handling and the interface was totally incomprehensible for any user who is not used this “genius box”…

If a computer literate like us would be in such a panic mode to use something like that, I wondered what would majority of Indians do? Having in mind that railway is the most convenient means for the commons when airline fares have dropped and the computer ones are already booking tickets in their virus free and high speed internet access… Well, I guess the relation between user (me) and the genius box was not good…

Design for me is a relationship and designer is the one who builds that bond. The relation may be in terms of aesthetics, functionality, comfort, support, brand…whatever your mind allows you to desire……. A design becomes a good concept when the relationship between the user and used gets smooth, effortless and yet gives the small feeling of “my- type”…